
A New Way To Shop Online
Before we could create a new online shopping platform, we had to take a deep dive into understanding the online shopping landscape, the buying habits of today’s online shoppers, and the motives behind online shopping as we know it today. We uncovered a wide range of online shopping behaviors, that age was not the only key definer of online shoppers, and that the current only shopping platforms lack the ability to create an adequate shopping environment for most online shoppers. In fact, most existing e-commerce platforms are very similar, offer the same type of shopping process, and they do not offer what most shoppers expect from e-commerce sites. Over time, online shoppers have adapted, but it is clear that most have simply settled.
Online retail began as an extension of brick-and-mortar stores as a new market channel to reach customers and drive sales, but the online shopping landscape has evolved far beyond what early retail experts could have imagined. Many retailers that once treated online shopping as an afterthought are now scrambling to catch up; some have closed their physical doors to focus entirely on digital, while others have managed to balance both worlds. When online shopping first emerged, user experience was rarely part of the conversation, it was all about the transaction. Today, while most e-commerce platforms remain focused on the checkout, we’re shifting the focus back to the shopper, creating a new platform that reimagines what online shopping can be: intuitive, inspiring, and truly unforgettable.
When you understand the current landscape of online shopping and grasp the hurdles most shoppers are facing, we become enlightened by the opportunities and the road to a new way to shop online begins to form. To help illustrate this journey, co-founder Christine Meier developed a narrative inspired by The Wizard of Oz, placing the online shopper at the heart of the story and embracing the characters and landscape. This narrative became the foundation of our platform, guiding the creation of a new kind of shopping experience, our own yellow brick road.

Begins with understanding the current landscape, the hurdles, and exploring the possibilities. Online shopping can feel like being in a tornado with a feeling of being out of control. As the internet fills with more products, information, and now AI steps in to add more confusion to the process.

Is critical to creating a better online shopping experience. While most research separates the online shopper by age, demographics, and income, online shopper profiles actually go much deeper. When we understand creating an online shopping destination for everyone begins to form.

While no two online shopper profiles are exactly the same, we have found that a dominate shopping style stands out. To find out your online shopping profile and to explore the various online shopping styles take the TUG Online Shopper Survey and see if we got it right. Share with others!

A modern shopper knows what they want and is not afraid to work hard to get it. This online shopper profile is best described as the 'Social Shopper.' Shopping with friends and love to share the good news about what she found Definitely trendy, always enjoys shopping even when it is necessary, and willing to help others find what they need.

Shoppers that know what they want, this online shopper is best described as the 'Loyal Shopper.' On a mission and never wavering with a strong desire to buy without delay. Zeroing in on what they want, this shopper will ignore everything else around them. They are the first to find the latest Smart gadget, stylish bowl, or indestructible dog toy.

This shopper leads with their brain, heading straight for the search bar to learn everything they can before making a purchase, sometimes researching for days. Best described as the 'Research Shopper' which most of us are when making major purchases. Doing enough research to help them make the right decision without buyer's remorse.

A heartfelt shopper, making buying decisions with emotion and relying on others to help guide the way. Often described as an 'Emotion Shopper.' They love an expert that tells them what to do. Swayed to buy based on how they feel, they love to make people's day with the perfect gift and tend to buy things they don't need or even want in the moment.

Confident in life, but not when shopping, often described as the 'Encouraged Shopper.' Often hesitating before making a buying decision without an authoritative figure, relying on validation or instructions from trusted sources helps in combatting the fear of being misled or facing the unpredictability of their choices. Fixing buyer's remorse before they buy.

This 'Seasoned Shopper' comes across as confident, knowing exactly what they want, and buying everything need. They don’t worry about cost and do not spare any expense. This shopper looks at shopping as a hobby and often shops for the enjoyment and stress reliever aspects. They are even willing to allow others to shop for them, quick with the credit card.

For some shoppers, the act of shopping can be a nightmare, unnecessary, or a sheer necessity. Minimalists, shoppers who need nothing, or those who truly hate to shop fall into this 'Minimalist Shopper.' They often allow others to shop for them. When the do shop they prefer a no-fuss experience that is simple and allows the ‘to do’ list to be checked.

Budget leads this 'Traditional Shopper,' to buy out of necessity. Groceries, school supplies, or replacement part fall into this shopping profile. They do enjoy filling the cart with wish items, browsing, and checking out the latest gadgets, but they don't often execute the purchase unless they save up, have room on their card, or have the option to pay later with layaway.
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